Another great feature of Livehelper is the online admin (Web Based Administration). The online admin allows administrators to view logs, check stats, add users and much more from anywhere in the world. Administrators through the online admin can add new preset messages and customize the companies skin. They can also customize the support schedule by changing the hours that operators are listed as available. Changes made though the online admin take place instantly and allow a great deal of flexibility for the administrator.  Displayed below is an example of a screen used in the online admin to configure how calls are routed.