One of the ways operators are able to handle calls quickly without sacrificing quality is through the use of preset messages. Preset Text Messages allow commonly used messages and phrases to be stored to a database; the
messages are then available by simply selecting the message you would like from a menu. Displayed above is an example of how preset messages work.

     Also available to the operator is the ability to push the user to a specific web page. This allows operators instead of answering questions already on the company’s web site to simply push the user to the page with the answer to his or her question and then start working with another customer. Click Here to see a demonstration of how Push works.